STB Rail Customer and Public Assistance Program

The Surface Transportation Board's Rail Customer and Public Assistance Program solves problems in ways ranging from a simple answer to a telephone inquiry to lengthy informal mediation efforts. Topics including questions on rates and other charges, railroad-car supply and service issues, claims for damage, interchange issues, employee complaints and community concerns. The staff also explains the Board's jurisdiction and procedures and informally answers questions based on the staff's knowledge and experience.

Site URL: https://prod.stb.gov/resources/need-assistance/rcpa/
Date resource added: 19-Feb-2014
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